This article underscores exactly why leadership can’t be outsourced to technology. Recording every conversation and running AI keyword scans is the opposite of "Connectagility"—it strips away the human spirit of connection and replaces it with surveillance. Customers don’t respond to scripts and stopwatches; they respond to authentic engagement. And employees respond even less.
The S3 Method teaches us to See, Solve, and Satisfy customer needs in real time. That doesn’t happen through data mining or compliance reports—it happens through presence, observation, and trust. A leader walking the floor knows more about team performance than any algorithm ever could.
Investing in AI to rank conversations is a shortcut that undermines both morale and development. Invest instead in your people. Train them, coach them, and stand beside them. Sales mastery is not found in reports—it’s built in relationships. R Farrington - Author of Sales Mastery Essentials Made Simple
Excellent review of why this is a BAD idea!!!! Reviewing a worker's performance takes a kaleidoscope of human understanding. This would put a huge hurdle in the way as you so perfectly point out.
Hey Kit, another great article!
This article underscores exactly why leadership can’t be outsourced to technology. Recording every conversation and running AI keyword scans is the opposite of "Connectagility"—it strips away the human spirit of connection and replaces it with surveillance. Customers don’t respond to scripts and stopwatches; they respond to authentic engagement. And employees respond even less.
The S3 Method teaches us to See, Solve, and Satisfy customer needs in real time. That doesn’t happen through data mining or compliance reports—it happens through presence, observation, and trust. A leader walking the floor knows more about team performance than any algorithm ever could.
Investing in AI to rank conversations is a shortcut that undermines both morale and development. Invest instead in your people. Train them, coach them, and stand beside them. Sales mastery is not found in reports—it’s built in relationships. R Farrington - Author of Sales Mastery Essentials Made Simple
Excellent review of why this is a BAD idea!!!! Reviewing a worker's performance takes a kaleidoscope of human understanding. This would put a huge hurdle in the way as you so perfectly point out.