The Voice of the Frontline

The Voice of the Frontline is for anyone that works in customer service. You are the invisible workforce. You know more about your customers than anyone else but your bosses don’t stop to listen to you.

They’ve got their noses stuck in audits and rarely take the time to talk to you like a human.

I get it.

For twenty years, I led teams in retail buildings. Now, I advocate for retail leaders daily on LinkedIn. I also host a newsletter there, but I wanted to do more.

Let me be clear, I wanted to say more without looking over my shoulder.


Unfiltered

LinkedIn kicks ass. I’m a fan. I’ve met the coolest people there. I also can’t help but feel like my boss is standing over my shoulder.

And I don’t even have a boss.

I wanted to create a place where frontline workers can come in and chat but not feel like their boss is behind them. Voice of the Frontline is that place.


Everyone is Welcome Here

This community is open to all.

If you are disrespectful, hateful, or full of rage, you will be kicked out. This isn’t the place and that block button does not scare me.

Be kind and respectful to all living things.


What to Expect

You’ll get one email a week delivered on Thursday. Each email will include:

  • My authentic, honest opinions on retail, leadership, and the frontline.

  • Newsworthy bites of the retail industry filtered through the eyes of the frontline.


Let’s Go

Autofill that email of yours and sign up.

We’re building The Voice of the Frontline.

But we may have to burn it all down first.


Subscribe to The Voice of the Frontline

Retail reimagined with the frontline first

People

Retail leader turned freelance writer.