2 Comments

This lays it out perfectly comparing retail to a grumpy person who has only complaints and no vision or solutions! Makes it seem all the more obvious that companies need to make the changes you recommend. I want to scream, "Come on!!! Just DO this!!".

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I really want to shop in person for several categories of goods but the experience is so awful now I just don't. I will probably never set foot in a Walmart again due to the checkout situation. Plus the stores are unorganized and filthy. I used to buy most of my clothes at Kohl's but now there's very little actually in the stores. In the store they direct you to purchase online. I don't like to buy clothes online due to the insanity of women's clothing lack of consistent sizing. I'm looking for stores who still care even a smidge.

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