Agreed most people feels people in retail are all cashiers.
Reality - Retail opens your eyes to how consumers think and consume. I have worked in luxury and now Big Box retail both require an individual to understand the entire store operation. From beyond opening to closing the store, retail employee require the following skills: math; strong interpersonal skills; inventory management; loss preventation(no security guards); tech support skills of Point of Service; data anyalysis; human resource skills; event management; marketing skills; omni channel fulfilment; dealing with supply chain; sales; project manager; merchandiser and conduct teamwork with all levels of the business.
Everything you wrote is true! I’ve been in retail sales for over thirty years and have experienced everything you described, including the anti-retail attitude. Doing more with less time and people is the norm. You’re right about people not lasting a week or even a day! However, I love meeting new people, and there’s an energy and creativity about it. I enjoy going to work!
I was never in retail frontline management, but realize it takes the type of initiative and flexibility leaders need! I always told my banker colleagues that hiring folks from gaming was great idea because they understand fast paced customer service.
All true, relatable points. Let’s not forget those leaders that have everyone do everything for them because they are incompetent but have inferior issues. As well as emotionally harassing.
I've encountered some of the absolute worst managers in retail, no doubt. However, I choose to champion the hard work, shed light, and encourage the frontline through my writing. Most companies do not teach people how to lead. The training is usually nonexistent. So is the follow up. So, I blame the companies for letting toxic managers thrive.
Agreed most people feels people in retail are all cashiers.
Reality - Retail opens your eyes to how consumers think and consume. I have worked in luxury and now Big Box retail both require an individual to understand the entire store operation. From beyond opening to closing the store, retail employee require the following skills: math; strong interpersonal skills; inventory management; loss preventation(no security guards); tech support skills of Point of Service; data anyalysis; human resource skills; event management; marketing skills; omni channel fulfilment; dealing with supply chain; sales; project manager; merchandiser and conduct teamwork with all levels of the business.
100% - we can do it ALL.
Everything you wrote is true! I’ve been in retail sales for over thirty years and have experienced everything you described, including the anti-retail attitude. Doing more with less time and people is the norm. You’re right about people not lasting a week or even a day! However, I love meeting new people, and there’s an energy and creativity about it. I enjoy going to work!
Love this Kit!!!!
Thanks, Tim!
Such great encouragement and super tips!! Many thanks!
I was never in retail frontline management, but realize it takes the type of initiative and flexibility leaders need! I always told my banker colleagues that hiring folks from gaming was great idea because they understand fast paced customer service.
All true, relatable points. Let’s not forget those leaders that have everyone do everything for them because they are incompetent but have inferior issues. As well as emotionally harassing.
I've encountered some of the absolute worst managers in retail, no doubt. However, I choose to champion the hard work, shed light, and encourage the frontline through my writing. Most companies do not teach people how to lead. The training is usually nonexistent. So is the follow up. So, I blame the companies for letting toxic managers thrive.
Absolutely & disastrously true! These toxic people just move from one company to the another