Training videos aren't all that
Reminds me a little about the TC series "Undercover Boss'.
The videos have destroyed the traditional system of apprenticeship as a first step towards mastery. I wish that were still practiced.
It titled “I Know Why Your Customer Service Sucks”. I do not have a subscription so I did not get to read it yet.
What a shame this exec on the front line is a rarity. It would be amazing if the top of the structure actually KNEW what was taking place beneath and holding them up!
Reminds me a little about the TC series "Undercover Boss'.
The videos have destroyed the traditional system of apprenticeship as a first step towards mastery. I wish that were still practiced.
It titled “I Know Why Your Customer Service Sucks”. I do not have a subscription so I did not get to read it yet.
What a shame this exec on the front line is a rarity. It would be amazing if the top of the structure actually KNEW what was taking place beneath and holding them up!